SHIPPING & RETURNS

Shipping options and charges are shown at checkout.

For questions about delivery, contact info@reincarvation.com with your order number.

You may request a return within 30 days of delivery for eligible items purchased directly from our website.

You’re welcome to open the packaging and inspect your purchase. To qualify for a change-of-mind return, items must be unused, uninstalled and in their original, resaleable condition, with all hardware, accessories and protective packaging included.

Please contact info@reincarvation.com with your order number and the items you wish to return. We’ll provide return instructions and the correct return address. Please contact us before sending anything back.

Approved returns should be shipped within 14 days of receiving our return instructions. Please package items securely and use a tracked shipping service.

For change-of-mind returns, you are responsible for return shipping costs. Any original shipping charges paid at checkout are non-refundable.

Once your return arrives, we’ll inspect it and process eligible refunds to your original payment method within 10 business days. Your payment provider may require additional time to display the refund.

We do not charge a restocking fee for returns that meet these conditions. If an item arrives used, damaged or incomplete, we’ll explain the issue and any proposed refund adjustment before finalizing your return.

If your order arrives damaged, faulty or incorrect, please email info@reincarvation.com as soon as possible with your order number and clear photos of the product, packaging and issue.

Please keep the item and packaging until we’ve provided instructions. We’ll review the issue and arrange an appropriate replacement or refund. Where a return is required because of a confirmed fault or shipping error on our part, we’ll cover the necessary return shipping and any replacement shipping.

Damage caused by installation, misuse or modifications is not covered by our change-of-mind return policy.

For a different number, style or size, please contact us to arrange a return and place a new order for your preferred item. This allows us to confirm availability and display any applicable shipping charges before you purchase.

The normal return conditions apply unless the exchange is needed because we sent an incorrect or faulty item.

Standard sale items follow the same return policy unless clearly marked Final Sale before purchase.

Personalized and made-to-order items cannot be cancelled once production has begun or returned because of a change of mind.

These exclusions do not affect your rights if an item is faulty, damaged or incorrectly supplied.

For change-of-mind returns, customs duties and import taxes paid directly to customs authorities or carriers are not refunded by Reincarvation. You may be able to request reimbursement from the relevant authority.